Terms and conditions for ordering a JERZY DROZD instrument
TERMS AND CONDITIONS FOR ORDERING A JERZY DROZD INSTRUMENT
INITIAL STEPS TO ORDER YOUR JERZY DROZD CREATION
JERZY DROZD maintains a close relationship with each one of its clients. When you address our Client Services for the first time, we will send you our JERZY DROZD Consultation form to introduce yourself and make your needs known. All consultations, acquisitions and orders to JERZY DROZD are handled directly through e-mail. In this way, we can record every one of your requirements with exacting detail and give you our most complete and accurate attention. We do not handle consultations or acquisitions by phone or by appointment.
After knowing your technical, aesthetics as well as economic requirements, we will advise you on the JERZY DROZD models which we consider best for you. We will also send you the description cards of these models, or we will ask you to download our catalogues.
CONFIRMING YOUR ORDER
You will confirm your order by making a fixed initial payment. Once you have made your initial payment, your order will be confirmed. After that, we will start to work with you on your project.
The initial payment implies a binding contract between you and the JERZY DROZD firm. This payment, therefore, is not refundable in any case.
If, for any reason, you decide to cancel your order, please let us know as soon as possible. We will not cancel your order until one year has elapsed. Instead, will reserve your initial payment one year since the date you made the payment. If you decide to restart your project before the year expires we will restart, with no questions or requirements, your JERZY DROZD instrument. Once this period has expired, we will definitively cancel your order.
DESIGNING YOUR JERZY DROZD
After you have made your initial payment, we will start to work closely with you on your project. We will send you our Bespoke Experience document. On this document, you will find many of the elements that make up your JERZY DROZD. You will be able to design step by step, specification by specification, your own JERZY DROZD creation.
Please note that you do not need to decide any detail of your JERZY DROZD before you confirm your order. You will know the price of the model of your choice and all its standard specifications before confirming your order. We will advise you on all the personalised details of your JERZY DROZD after confirming your order. However, if you need to know the cost of personalised specifications before you confirm your order, you can ask for a personalised quotation. Making a personalised quotation before the order is confirmed have a cost of 200 euros. We will deduct this amount from the final price of your JERZY DROZD if you place your order before a period of 6 months. If you do not order your JERZY DROZD before this period has expired, this amount will not be refundable nor deductible for another instrument.
After confirming your order, we will make all the necessary quotations at no cost for you.
DELIVERING YOUR JERZY DROZD
About two months before master luthier Jerzy Drozd has completed your instrument, we will ask you to make the final payment of your JERZY DROZD. At this moment, we will momentarily interrupt the building process until the reception of this final payment. If, at this time, any problem arises, please let us know as soon as possible, we will not cancel your order until six months has elapsed.
Once we have received your final payment, Mr Drozd will finish your instrument. Once completed, we will deliver your JERZY DROZD creation to your address.