JERZY DROZD maintains a close relationship with each one of its clients. When you address our Client Services for the first time, we will send you our JERZY DROZD Consultation form to introduce yourself and make your needs known. All consultations, acquisitions and orders to JERZY DROZD are handled directly through e-mail. In this way, we can record every one of your requirements with exacting detail and give you our most complete and accurate attention. We do not handle consultations or acquisitions by phone or by appointment.

After knowing your technical, aesthetics as well as economical requirements, we will advise you on the JERZY DROZD models which we consider best for you. We will also send you the description cards of these models, or we will ask you to download our catalogues.


You will confirm your order by making a fixed initial payment. Once you have made your initial payment, your order will be confirmed. After that, we will start to work with you on your project.

Please take into account that the initial payment that confirms your order is not refundable because it implies a binding contract between you and the JERZY DROZD firm.
If, for any reason, you decide to cancel your order, please let us know as soon as possible. We will not cancel your order until one year has elapsed. Instead, we will reserve your initial payment one year since the date you made the payment. If you decide to finish your project before the year expires we will restart, with no questions or requirements, your JERZY DROZD instrument.


After you have made your initial payment, we will start to work closely with you on your project. We will send you our Bespoke Experience document. On this document, you will find many of the elements that make up your JERZY DROZD. You will be able to design step by step, specification by specification, your own JERZY DROZD creation.

Please note that you do not need to decide any detail of your JERZY DROZD before you confirm your order. You will know the price of the model of your choice and all its standard specifications before confirming your order. We will advise you on all the personalised details of your JERZY DROZD after confirming your order. However, if you need to know the cost of personalised specifications before you confirm your order, you can ask for a personalised quotation. Personalised quotations made before the order is confirmed cost is 200 euros. We will deduct this amount from the final price of your JERZY DROZD if you place your order before a period of 6 months.

After confirming your order, we will make all the necessary quotations at no cost for you.


About two months before master luthier Jerzy Drozd has completed your instrument, we will ask you to make the final payment of your JERZY DROZD. At this moment, we will momentarily interrupt the building process until the reception of this final payment. If, at this time, any problem arises, please let us know as soon as possible, we will not cancel your order until six months has elapsed.

Once we have received your final payment, Mr Drozd will finish your instrument. Once completed, we will deliver your JERZY DROZD creation to your address.

JERZY DROZD reserves the right to change these terms and conditions at any time without notice.The validity of this document, last updated on January 1, 2019, will govern as its exposure is maintained.
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